There are many reasons why your Solo Cash Card may be declined, the most common of which include:

  • Lack of funds - there are not enough funds in your Solo balance to cover the transaction. Read this article to learn how to add more funds to your account.

  • Limits - the transaction puts you past your current account limit. Check out this article to find your current account limits or this article to learn how to request an increase.

  • Suspicious activity - we monitor your account for your safety and may decline transactions that seem out of the ordinary.

  • Disabled account - your Solo account has been disabled. Read this article to learn more.

If you have any additional questions, log in to your account and contact support.

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