There are several reasons why your Solo profile may be inactive:

  1. Outstanding Chargebacks - if a chargeback was filed against your Solo account resulting in a negative balance, your profile will be deactivated until the issue is resolved. Check out our article on adding funds to your account to counteract your negative balance.

  2. Frozen Accounts - if a recent Solo transaction has been flagged for violating our Terms of Service, you will get an email notifying you of the transaction. In addition to a notification, your account will be frozen until the matter is resolved and your profile will be deactivated.

  3. Unusual Activity - if there has been unusual or irregular activity, we may deactivate your profile for the safety and security of your account.

  4. Identity Verification - if you have failed the identity verification you may not be able to use the Solo app.

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