Respond to the email directly with any additional information to help us dispute the chargeback.

This can include: 

  • Providing valid tracking information in order to dispute the chargeback received.

  • Providing valid proof of a refund (either within or outside of Solo) in order to dispute the chargeback.

  • Additional evidence for dispute (other than tracking information).

  • Any communication between the sender and recipient.

  • Accepting liability for the chargeback.

Learn more about why you may have received a chargeback in this article.

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