A chargeback is a charge that is returned to a payment card after a customer disputes an item on their account statement. A $20 fee will be incurred for every chargeback received.

Someone might file a chargeback because they: 

  • Don’t recognize a charge.

  • Didn’t authorize a payment.

  • Didn’t receive an item or service they purchased.

  • Received a damaged or defective item that they purchased.

  • A processing error caused them to be charged the wrong amount or charged twice.

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