Why am I being asked to complete an identity check?

For security purposes during the creation of your Solo profile we will need several pieces of information. We use this information for verification purposes.

I didn’t verify my identity. I can’t send/receive money. What can I do?

Once your identity is verified, your profile will go live and you will be able to send and receive money.

What should I do if I accidentally made a typo or submitted incorrect information?

Log in to your account and chat with support to let them know you submitted incorrect information when completing your ID check. For your security and privacy, please do not share any sensitive information with our support team, such as your Social Security Number (SSN) or birthday. Once you submit a support ticket, our team will follow up with you directly to get this resolved.

Note: The Solo support team will never ask you for a full social security number, your identification information, your security codes, PIN, or any other sensitive data.

The system was unable to verify my Social Security Number (SSN). What should I do?

If we were unable to verify your SSN, please double check the number to make sure that it is correct and valid.

What should I do if I don’t have a Social Security Number (SSN)?

If you do not have a SSN you will not be able to complete the ID check process at this time. However, our team is working hard to add additional options and features to the Solo app including the ability to use an EIN. You can check out our article to learn more.

I have tried to complete my identity check multiple times and now get a message saying “you have used all your attempts.” What should I do?

That message means your account has been disabled for your security and you will not be able to use your account again. Sign up for a new account to use Solo.

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