When you aren’t sure if you can trust a communication claiming to be from Solo, check to see if the message does any of the following:

  1. Uses impersonal, generic greetings, such as “dear user” or “dear (email)” - Emails from Solo will always address you by your first & last names, "hi there," or by your business name. We will never say things like “dear user” or “hello solo member.”

  2. Asks you to click on links that take you to fake websites - Always check the links in an email before you click on them. A link could look perfectly secure but may not be. Hold your mouse over the link to see the true destination, if you aren’t certain do not click on the link.

  3. Contains unknown attachments - Only open attachments if you are sure it is secure & legitimate. Be cautious of invoices from companies & contractors that you are not familiar with. Some attachments may contain viruses that install themselves when opened.

  4. Conveys a false sense of urgency - Phishing scams are often alarmist, warning you to update your account immediately. They are hoping you will fall for the urgency & ignore the warning signs that the email is fake. If there is an urgent need for you to complete something on your account, you will find this info by logging into Solo.

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